GRAPHIA DESIGNS

Refunds & Reprints Policy

Website policy · Please read before placing an order

Because design and print jobs are often made to a customer's specifications, please review the quotation, proof, sizes, quantities and details carefully before approving production.

Please note: This is a starter policy for the website. Graphia Designs should confirm that it matches its actual business practices and applicable Kenyan consumer law before publishing it as final.

1. Before production

If you need to cancel or change a job, contact us as soon as possible. If work has not started, we will review the request and confirm any applicable refund, cancellation charge or adjustment in writing.

2. Approved artwork and custom work

Once customised work has entered production, a change of mind, an incorrect detail approved by the customer, or a change to the original brief may not qualify for a full refund. Additional design or production costs may apply to revisions or replacement work.

3. Errors or quality concerns

If you believe an order has a production defect or does not match the agreed specification, contact us promptly after collection or delivery. Include your order details and clear photographs where relevant. We will review the issue and discuss an appropriate remedy, which may include correction, reprint, replacement or refund where justified.

4. Customer-supplied details

Customers should check the final proof carefully. Graphia Designs may not be responsible for spelling, contact, date, size or layout errors that were present in a proof the customer approved, unless otherwise required by law.

5. Refund processing

Where a refund is agreed, the method and expected timing will be confirmed directly with the customer. Any statutory consumer rights that apply are not limited by this policy.

6. Contact us

For a refund, correction or reprint request, contact graphiadesigns2@gmail.com or WhatsApp 0112 372 211. Please provide your name, job details and a description of the concern.